Custom requests for rugs
If you cannot find what you are looking for in our current stock, please contact us by sending us an email at email@example.com or a message to +32474742237 so we can find the perfect solution for you:
1) If you fell in love with a rug that is already sold, some of our rugs are replicable - have a look at our custom-made rugs section. Also, note that all our rugs are hand woven and therefore, there might be variations in colors and patterns. Replicas are about 70% of the original rug.
2) You found the perfect rug on Instagram or Pinterest and cannot find it anywhere, please ask us either to look for it or to custom-make it for you. Anything is possible as long as you are patient :)
3) If you are looking for a specific kind of rug but are open to some variations in colors and patterns, we can look for some options for you. For instance, if you would like a red vintage kilim, we'll be able to launch a search across our different artisans in Morocco and find different rugs for you. Allow us up to a couple of weeks to provide you with photos and prices.
In termes of timing, designing rugs can take some time and making them even more. The design process also strongly depends on what you want: if you have a specific design in mind or not, the colors that you want (we might need to dye the wool in a new color), the specific fabric that you want, etc. Sometimes, it will be all decided on the same day, sometimes it might take a few weeks.
Once we have agreed on the design and the price, our weavers will need between 1 and 3 months to create your dream rug depending on the complexity of the design and the size of the rug.
Finally, you need to take into account the shipping which takes up to 1 month depending on the departure dates of our transporter and how quick they'll be able to drive all the way from Marrakech to Brussels.
Process - what you need to do & what we'll do for you
First thing first, you need to contact us so we can advise you and start the process! :) In order to give you a quote and timing, please provide us with a size and a style for the rug you'd like.
If you accept our offer, we'll ask for a deposit (the amount varies depending on the final price). The deposit is not redeemable once the production of the rug has started. However, if you change your mind, you'll be able to exchange your deposit with another item (or other items) that is available on the e-shop for an amount at least as high as your deposit.
In terms of price, it really depends on the size and the complexity of the design. Rugs that are bigger than 2 by 3m are more expensive because they will need a specific weaving loom and 2 weavers to work side by side in order to make it. Note that the price that you'll be proposed includes all costs: production, transport and custom duties between Morocco and Belgium, cleaning and delivery to your home.
Once you have agreed on the above, we give the brief to our artisans and they launch the making of your rug.
You pay the rest of the bill once the rug is delivered to us in Belgium and that it's carefully checked. After the final payement, your rug will be dispatched.
We'll also keep you updated during the process: once the rug is done, once it's ready to leave Morocco, once it's in Belgium, once it's cleaned and ready for delivery.
The designing process is free of charge for the rugs in the custom-made section on our shop. New designs from scratch are charged 150 EUR upfront for the design and the creation of a sample rug, or 50 EUR if you wish only the design (no sample created).
Other custom requests
Cushions, poufs and blankets can also be custom-made.
Cushions and poufs are made from vintage rugs: you choose the size, format and fabric. We'll provide you with a few options of fabric to choose from depending on what you want (haïk, kilim, boucherouite etc.). It's also possible to make large cushions to fit the specific structure of a chair/sofa.
For blankets, it depends on whether you are looking for a vintage haïk, in which case we'll need to look for it. Or if you want a striped wool blanket, it's possible to custom-make it in the size and with the colors you want.