Terms & Conditions

Https://www.treeofcolors.com/ is published by Tree of Colors SRL, with a capital of 5000€, registered with the Crossroads Bank of Enterprises under the number 795.604.886 and whose head office is located at the Rue du Masy 2A, 6040 Jumet.

Director of Publication: Ms. Adeline Bastin, Founder of Tree of Colors SRL, adeline@treeofcolors.com. The site is hosted by OVH, 2 rue Kellermann - 59100 Roubaix - France.

 

Terms and Conditions

 

Article 1 - Definitions

We will designate thereafter: 'Site': the site https://www.treeofcolors.com/ and all of its pages.

'Company': Tree of Colors, BE0795604886, rue du Masy 2A, 6040 Jumet, Belgium

'Products': all products (materials) and services (intangible) that can be purchased or subscribed to on the site.

'Publisher': The person, legal or physical, responsible for the edition and content of the site, and presented in the legal notice of the site.

'User': The user visiting and using the site.

'Customer': The user making a purchase of a product or service on the site.

 'Traveller': the user booking a trip on the site, including the persons accompanying the paying persons who will attend the trip per the booking made

 

Article 2 - Statements imposed by the law of confidence in the digital economy and object of the site

This site is published by Tree of Colors Entreprise Person Physique.Le legal information about the host and publisher of the site, including contact information and any capital information and registration, are provided in the legal notice of this site .The information concerning the collection and processing of personal data (policy and declaration) are provided in the charter of personal data of the site. The present site proposes to the on-line sale of Objects of art and decoration. The site is d free and free access to any user. The acquisition of a good or a service, or the creation of a member area, or more generally the navigation on the site supposes the acceptance, by the Net surfer, of the entirety of the present general conditions who recognizes the same fact in having fully understood. This acceptance may consist for example, for the user, to check the box corresponding to the acceptance sentence of these terms and conditions, having for example the words "I acknowledge having read and accepted all of the terms and conditions of the site. ". Checking this box will be deemed to have the same value as a handwritten signature from the user. Acceptance of these terms and conditions assumes that users have the necessary legal capacity for this. If the user is a minor or does not have this legal capacity, he declares to have the authorization of a guardian, a curator or his legal representative. The user recognizes the value of proof of the automatic recording systems publisher of this site and, except for him to provide evidence to the contrary, he waives the challenge in case of dispute. The Publisher makes available to the Customer, on its Site, a confidentiality charter specifying all the information relating to the use of the personal data of the Client collected by the Publisher and to the rights available to the Client. this personal data. The privacy policy of the data is part of the GTC. The acceptance of these Terms and Conditions therefore implies the acceptance of the data confidentiality policy.

 

Article 3 - Characteristics of the products and services offered

The products and services offered are those listed in the catalog published on the site. These products and services are offered within the limits of available stocks. Each product is accompanied by a description prepared by the publisher according to the descriptions provided by the supplier. The photographs of the products in the catalog reflect a faithful image of the products and services offered but are not contractual insofar as they can not ensure a perfect similarity with the physical products. The customer service of this site is accessible by e-mail at l adeline@treeofcolors.com or by post to the address indicated in the legal notice, in which case the publisher agrees to provide a response within 7 days.

 

Article 4 - Rates

Unless otherwise stated, the prices appearing in the catalog are prices understood in Euros all taxes included, taking into account the VAT applicable on the day of the order. Tree of Colors reserves the right to pass on any change in the VAT rate to the price of products or services. The publisher also reserves the right to change prices at any time. However, the price listed in the catalog on the day of the order will be the only applicable to the buyer.

 

 Article 5 - Member area

The user registered on the site (member) has the possibility to access it by logging in with his login information (e-mail address defined during his registration and password) or possibly using systems such as login buttons thirds of social networks. The user is fully responsible for protecting the password he has chosen. He is encouraged to use complex passwords. In case of forgotten password, the member has the possibility to generate a new one. This password constitutes the guarantee of the confidentiality of the information contained in its heading "my account" and the user thus refrains from transmitting it or communicating it to a third party. Otherwise, the publisher of the site can not be held responsible for unauthorized access to a user's account. The creation of a personal space is a prerequisite for any order or contribution from the member on this site. To this end, the member will be asked to provide a certain amount of personal information. The member undertakes to provide accurate information. The purpose of collecting the data is to create a "member account". This account allows the client member to view all his orders made on the site. If the data contained in the heading member account were to disappear as a result of a technical breakdown or a case of force majeure, the responsibility of the site and its publisher could not be engaged, this information having no probative value but only an informative character. The pages relating to the member accounts are freely printable by the holder of the account in question but do not constitute any proof, they are only informative intended to ensure an effective management of his orders or contributions by the member. reserves the exclusive right to delete the account of any member who has contravened these general conditions (in particular but without this example being of any exhaustive nature, when the member knowingly provided erroneous information, when registering and the constitution of his personal space) or any inactive account for at least one year. Such removal will not be likely to constitute damage for the excluded member who can not claim any compensation for this fact. This exclusion is not exclusive of the possibility for the publisher to take legal action against the member, when the facts justify it.

 

Article 6 - Exemption of the publisher's liability in the context of the execution of this contract

In case of impossibility of access to the site, due to technical problems or all kinds, the user will not be able to claim damage and will not be able to claim any compensation. Unavailability, even prolonged and without any duration limited, of one or more products, can not be constitutive of a prejudice for the Net surfers and can in no way give place to the grant of damages and interests on the part of the site or its publisher. The photographs and visuals of the products presented on the site have no contractual nature, the responsibility of the publisher of this site could not be engaged if the characteristics of the objects differ from the visuals present on the site or if these are erroneous or incomplete. The hypertext links on this site may refer to other websites and the responsibility of the publisher of this site can not be engaged if the content of these sites violates the laws in force. Similarly the responsibility of the publisher of this site can not be engaged if the visit, by the user, of one of these sites, caused him harm.

 

Article 7 - Intellectual property rights relating to the elements published on this site

All elements of this site belong to the publisher or a third party agent, or are used by the publisher on the site with the authorization of their owner. Any copy of logos, textual, pictographic or video content, without this enumeration being exhaustive, is strictly prohibited and is similar to counterfeiting. Any member who would be guilty of infringement would be liable to have his account deleted without notice or compensation and without this deletion being able to constitute damage to him, without reserve of possible subsequent legal proceedings against him, on the initiative publisher of this site or its agent.

 

Article 8 - Limitation of Liability

The responsibility of the publisher of the site can not be engaged for a damage resulting from the use of the Internet network such as loss of data, intrusion, virus, rupture of the service of the site, or others. The publisher of the site, in particular in the process of selling online, is held only by an obligation of means.The publisher of the site Tree of Colors can not be held responsible for non-performance of the contract concluded, due to the occurrence of a force event major. Concerning the purchased products, the publisher will not incur any responsibility for any consequential damages because of the presents, operating loss, loss of profit, damages or expenses, which could occur. The choice and purchase of a product or service are under the sole responsibility of the customer. The total or partial impossibility of using the products notably because of the incompatibility of the material can not give rise to any compensation, reimbursement or questioning of the responsibility of the publisher, except in the case of a hidden defect proved , non-conformity, defectiveness or exercise of the right of withdrawal if applicable, ie if the customer is not a professional and that the contract concluded to acquire the good or service allows the retraction, according to the articles of book VI of the Code of Economic Law. In case of non-delivery of an order or part of order, the customer has 60 days from the expected delivery date to appear to automatically cancel the order by sending a registered letter with acknowledgment of receipt . Beyond this deadline, no claim will be accepted. The user expressly admits to use the site at his own risk and under his exclusive responsibility. The site provides the user with information for information purposes, with imperfections, errors, omissions, inaccuracies and other ambivalences that may exist. In any case, Tree of Colors can in no way be held responsible for: - any direct or indirect damage, particularly with respect to loss of profits, loss of profits, loss of customers, data that may other resulting from the use of the site, or otherwise the impossibility of its use - a malfunction, unavailability of access, misuse, misconfiguration of the computer the user, or the use of a browser little used by the user - the content of advertisements and other links or external sources accessible by the user from the site.

 

 

Article 9 - Access to the site

The responsibility of the publisher of the site can not be engaged because of a technical unavailability of the connection, that it is due in particular to a case of absolute necessity, a maintenance, an update, a modification of the site, an intervention of the host, an internal or external strike, a network failure, a power failure, or a misconfiguration or use of the user's computer.

 

Article 10 - Account Closure

Each user is free to close their account on the site. For this, the member must send an e-mail to the site indicating that he wishes to delete his account. No recovery of his data will then be possible.

 

Article 11 - Applicable law and mediation

These general conditions are subject to the application of Belgian law. They can be modified at any time by the publisher of the site or his representative. The general conditions applicable to the user are those in force on the day of his order or his connection to this site. The publisher obviously agrees to keep all its old general conditions and to send them to any user who requests it. Except for public policy provisions, any disputes that may arise in the context of the execution of the present Terms and conditions may before any legal action be submitted to the appreciation of the publisher of the site for an amicable settlement. It is expressly reminded that amicable settlement requests do not suspend the time limits for taking legal action. Unless otherwise provided by public order, any legal action relating to the execution of this contract shall be subject to the jurisdiction of the courts of the jurisdiction of the Court of Appeal seizure.Mediation of consumptionIn accordance with Book XVI of the Code of economic law, Tree of Colors Entreprise Personne Physique offers to its private clients, in the context of disputes that could not find an amicable resolution, the Mediation Service for the Consumer, whose contact details are as follows: Mediation Service for the Consumer- Boulevard du Roi Albert II 8, 1000 Brussels- Tel. : 02 702 52 20- Fax: 02 808 71 29- E-mail: contact@mediationconsommateur.be- Site: http: //mediationconsommateur.beIt is reminded that the mediation is not obligatory but only proposed in order to solve the disputes avoiding recourse to justice.

 

Article 12 - Use of Cookies

A "Cookie" allows the identification of the user of a site, the customization of his site consultation and the acceleration of the display of the site through the recording of a data file on his computer. The site may use "Cookies" mainly to 1) obtain browsing statistics to improve the user experience, and 2) allow access to a member account and content that is not It is not accessible without connection. Users acknowledge that they are aware of this practice and authorize the publisher of the site to use it. The publisher undertakes never to communicate the content of these "Cookies" to third parties, except in the case of legal requisition. The User may refuse the registration of "Cookies" or configure his browser to be notified prior to the acceptance of "Cookies". To do this, the User will proceed to the setting of his browser: - For Internet Explorer: http://windows.microsoft.com/fr-FR/windows-vista/Block-or-allow-cookies- For Safari: https: //support.apple.com/en-us/ht1677- For Google Chrome: https://support.google.com/chrome/answer/95647?hl=en&hlrm=en&safe=on- For Firefox: https: // support .mozilla.org / en / kb / enable-disable-cookies- For Opera: http://help.opera.com/Windows/10.20/en/cookies.html

 

Article 13 - Purchase order procedure and description of the purchase process

We will define below as "Basket" the immaterial object grouping all the goods or services selected by the user of the site for a purchase in, having clicked on these objects. As soon as the user believes he has selected and added to his basket all the items he wants to buy, he will have the opportunity, to validate his order, to access his basket by clicking on the button provided for this purpose. He will then be redirected to a summary page on which he will be acquainted or where will be communicated the number and characteristics of products ordered, as well as their unit price. If he wishes to validate his order, the user will have to check the box relative to the ratification of the present general conditions of sale and click on the button of validation. The user will then be redirected to a page in which he will have to fill in the order form fields. In the latter case, he will have to fill in a certain amount of personal data concerning him, which is necessary for the smooth running of the order. Once the user has completed the form, he will then be asked to make his payment with the means of payment listed in the section of these general conditions relating to payments. After a few moments the user will be sent an email confirmation of the order, reminding him of the content of the order and the price thereof. The products and items sold remain the property of the seller until full payment of their price, in accordance with this retention of title clause.

 

Article 14 - Payment Information

The internet user can place an order on this site and can pay by credit card and Paypal. Payments by credit card are made through secure transactions provided by an online payment platform provider. access to any data relating to the means of payment of the user. The payment is made directly in the hands of the bank or payment provider receiving payment from the Customer. In case of payment by check or bank transfer, the delivery times defined in the article below start running only from the date of actual receipt of payment by the seller, the latter can provide proof by all means. The availability of products is indicated on the site, in the description of each article.

 

Article 15.1 - Delivery or provision 

Delivery costs will be indicated to the customer before any payment is made.

Unless otherwise stated on the website at the time of the order or in the description of the product concerned, Tree of Colors undertakes to deliver the products within a maximum period of 30 days from the conclusion of the contract. Where a specific delivery period is indicated on the product page or during the ordering process, that specific delivery period shall apply. In the event of a delay in delivery, the customer shall benefit from the rights provided for by applicable law.

Where a delivery period cannot exceptionally be met, Tree of Colors will inform the customer as soon as possible and may propose a new delivery date. Where the customer expressly accepts this new date, it shall become the delivery period agreed between the parties. The customer’s agreement may notably be given by email or by any other means allowing proof of such agreement to be retained. Where the delivery date is essential to the customer and the customer has expressly informed Tree of Colors of this before the conclusion of the contract, the statutory provisions applicable to delivery shall remain fully applicable.

Once the order has been handed over to the carrier, the customer undertakes not to modify the delivery arrangements initially provided for by using the UPS My Choice service or any other delivery modification service, where such modification may affect the transport conditions, proof of delivery, the carrier’s liability or the parcel’s eligibility for compensation.

This includes, without limitation:

• authorising delivery of the parcel without a signature or providing an electronic signature in advance;
• requesting delivery to a UPS Access Point or any other collection point;
• changing the delivery date;
• modifying or changing the delivery address;
• redirecting the parcel to another address;
• any modification to the level or type of service;
• any specific instruction concerning the place where the parcel is to be left;
• requesting delivery to a neighbour or a third party; and
• any other modification made by the recipient with the carrier after shipment.

The customer is informed that certain modifications made with the carrier may result in different transport conditions or in exclusions or limitations of the carrier’s liability, particularly with regard to loss, theft, damage or proof of delivery.

Where the damage, loss or failure to deliver results, in whole or in part, from a modification or instruction requested or accepted by the customer after shipment, and where such modification has the effect of limiting or excluding the carrier’s liability or compensation, Tree of Colors SRL shall not be held liable for the consequences of such limitation or exclusion to the extent that these result directly from the customer’s request or instruction.

In the event of apparent damage to the parcel, the customer should, where possible, make a specific reservation on the delivery note or on the carrier’s electronic terminal, for example: “parcel damaged – subject to inspection”, before signing for receipt.

The buyer may refuse a parcel at the time of delivery if they notice an issue with the delivery (damage, product missing compared with the delivery note, damaged parcel, broken products, etc.). Any such issue must then be indicated by the buyer on the delivery note in the form of handwritten reservations, together with the buyer’s signature. In order to exercise the right to refuse the parcel, the buyer must open the damaged or defective parcel(s) in the presence of the carrier and have the damaged goods taken back by the carrier. The absence of a reservation does not deprive the customer of their statutory rights regarding conformity or transport-related damage, but may make it more difficult to process a claim with the carrier.

If the buyer’s parcel is returned to Tree of Colors by post, Tree of Colors will contact the buyer upon receipt of the returned parcel to ask how they wish to proceed with their order. If the buyer refused the parcel by mistake, they may request that it be sent again, provided that they first pay the postage costs for the new shipment. The postage costs must be paid even for orders for which delivery was free of charge at the time of the order. In the event of a delivery error or an exchange (if the right of withdrawal applies pursuant to Article 53 of Book VI of the Belgian Code of Economic Law), any product to be exchanged or refunded must be returned to Tree of Colors in its entirety and in perfect condition. Any defect resulting from the buyer’s mishandling or improper use shall not be attributable to Tree of Colors.

The customer is also invited to take photographs of the parcel before opening it, and then of its contents and the packaging after opening it. The photographs should in particular make it possible to document the external condition of the parcel, any signs of impact or damage, as well as the condition of the product and its internal packaging.

In the event of damage, the customer must keep the parcel, all packaging materials and the product in their original condition until the claim has been fully processed or until Tree of Colors indicates that they may be discarded. These items may be required as part of a claim with the carrier, which may request photographs or arrange an inspection of the parcel.

The customer must inform Tree of Colors of any damage or delivery-related issue as soon as possible after receipt, providing photographs of the parcel, packaging and damaged product, together with any useful information concerning the delivery. Where a claim must be submitted to the carrier, Tree of Colors may need to provide the carrier with the information and documents necessary to open and process the claim. The customer agrees to provide any reasonably necessary cooperation in this process.

The customer remains protected by the rights granted to them under applicable mandatory legal provisions.

Article 15.2 - Right of withdrawal and Returns

In accordance with Article 53 of Book VI of the Belgian Code of Economic Law, and if the right of withdrawal applies, the consumer has a period of 14 calendar days from the date of delivery of the order to return any item that does not suit them and request an exchange or refund without penalty, with the exception of the return costs, within fourteen days of Tree of Colors receiving the refund request. After notifying Tree of Colors of the exercise of their right of withdrawal within 14 days following delivery of the goods, the customer has 14 calendar days to return the items. The consumer may be held liable for any depreciation resulting from handling beyond what is necessary to establish the nature, characteristics and proper functioning of the goods. Where applicable, the item must be returned with all its accessories. The buyer is advised to return the goods using a solution that allows the parcel to be tracked. Otherwise, if the returned parcel does not reach Tree of Colors, it will not be possible to initiate an investigation with the postal services to locate it.

The return costs in the event of withdrawal shall be borne by the buyer. After receipt and acceptance of the claim, Tree of Colors will inform the buyer by email or telephone of the arrangements for the exchange or refund of the products. In order to process the request properly, the customer is asked to attach a copy of the invoice to any claim. The refund will be made using the same payment method as the one initially used by the buyer for the purchase, unless the buyer has expressly agreed to another method of reimbursement. The buyer is responsible for arranging and paying for the return of the items. The buyer is also responsible for the items and for any loss, damage or non-delivery occurring during the return shipment once the items have been handed over to the carrier chosen by the buyer. Any claim relating to loss or damage occurring during the return shipment must therefore be made directly by the buyer to the carrier, in accordance with the carrier’s terms and conditions.

Once the items have been returned within a reasonable period, Tree of Colors has inspected the returned item and the buyer has requested a refund, Tree of Colors will process the refund using the same payment method as that used by the buyer when placing the order.

Custom-made items, made according to the consumer’s specifications or clearly personalised, specifically for the buyer or any other person designated by the buyer, may not be returned, refunded or exchanged once delivery has taken place, whether by post or in person. Items ordered at the specific request of the buyer or any other person designated by the buyer, which are not part of the physical stock available at the Tree of Colors showroom, may not be returned, refunded or exchanged once the order has been placed and delivery of the items has been scheduled.

All sales made in person (whether at the showroom, at the buyer’s home or at any other location agreed upon by the buyer and Tree of Colors) are final. The buyer may request an exchange for a minimum value equal to the value of their purchase within 24 hours of the in-person sale. This exchange option is a complimentary commercial benefit and does not constitute a legal right of withdrawal. To request an exchange, the buyer must notify Tree of Colors of their decision to return the items by sending an email to adeline@treeofcolors.com. In this case, the buyer has 7 calendar days from the day on which they notified Tree of Colors of their decision to exchange an item to return it to Tree of Colors or hand it over to Adeline Bastin – Rue du Masy 2A, 6040 Jumet, Belgium. The deadline is met as soon as the items are handed over to the postal service within this 7-day period.

In all cases, the buyer is solely responsible for the direct costs of returning the items.

The exchange may take place after receipt and inspection of the returned item. If the buyer has used the returned item and it has decreased in value as a result of such use, the buyer shall be liable for the depreciation in value of the item. Only items returned in their original packaging, together with all accessories, instructions and the invoice or receipt, may be returned.

Where the buyer returns an item and requests an exchange for another item available in stock, this exchange is final and may not be returned, refunded or exchanged.

Any deposit paid to reserve a rug or item is firm and non-refundable. Unless the cancellation is attributable to Tree of Colors, the deposit constitutes a fixed compensation in the event of cancellation by the customer. As a commercial gesture only, the amount of the deposit may be converted into store credit valid exclusively for in-stock items, for a minimum purchase amount equal to the value of the deposit paid. This store credit must be used within a maximum period of 3 months from the date on which the customer notifies Tree of Colors of the cancellation. After this period, the store credit will automatically expire and the deposit amount will remain retained by the company. If the sale is cancelled at the initiative of the company, the deposit paid will be fully refunded to the customer.

For shipments to countries outside the European Union, the applicable return, exchange and refund conditions are those applicable to international sales and may differ from those applicable to orders delivered within the European Union. Unless mandatory legal provisions of the country of destination provide otherwise, items may not be returned, exchanged or refunded in the event of a simple change of mind. If an item is returned, for any reason whatsoever, the direct costs associated with the return, as well as any customs duties, import taxes, customs clearance fees or other charges invoiced to Tree of Colors in connection with such return, shall be borne exclusively by the customer and may be re-invoiced to them. The same applies in particular where the return, non-delivery or re-shipment of the item results from the customer’s refusal of the parcel, the absence or insufficiency of information provided by the customer, or the customer’s failure to comply with the customs formalities or obligations applicable in the country of destination. This provision does not affect the legal rights to which the customer is entitled in the event of lack of conformity, damaged goods or any other right that cannot be waived under applicable law, where the loss or damage is attributable to Tree of Colors or results from the delivery conditions initially agreed upon.

For B2B sales: where the customer acts for professional purposes and the consumer protection provisions do not apply, sales are final and items will not be taken back or refunded. Exchanges only are accepted for a minimum amount equal to the value of the returned item. Exchanges may not be returned, exchanged or refunded.

Article 16 - Guarantee of products purchased on this site

All the articles acquired on this site benefit from the following legal guarantees, provided for by articles 1641 and following of the Civil Code.

Note that due to the traditionally handmade nature of each Tree of Colors product, unlike mass-produced products, any imperfections and color variations are a part of its history and only add to its uniqueness, beauty, and value. Tree of Colors cannot be held responsible under any circumstance of any change in the shape, aspect, texture or the colors of the products that would occur due to the use of the product by the customer or due to the light exposure without any UV protection or due to its use in an inappropriate environment (such as a cellar, outsides, a damp room, a room directly exposed to the sun, etc.).

Guarantee all customers:

The seller is obliged to deliver a good in accordance with the contract and to answer for any lack of conformity existing during the delivery of the good.

The guarantee of conformity may be exercised if a defect were to exist on the day of taking possession of the product, and the seller is liable for any lack of conformity that would become visible within a period of two weeks from that date. When the defect appeared in the 2 weeks which follow this date, it is presumed to have been present as soon as the delivery of the good. However, after this period of 2 weeks, it will be up to the customer to prove that the defect existed at the time of taking possession of the property.

Guarantee of hidden defects : 

The customer may request the exercise of the guarantee of hidden defects if the defects presented did not appear at the time of purchase, were prior to the purchase (and therefore not to result from the normal wear of the product for example), and be serious enough (the defect must either render the product unfit for the intended use, or reduce the use to such an extent that the purchaser would not have purchased the product or purchased it from a such price if he had known the defect). 

Claims, requests for exchange or refund for a non-conforming product must be made by post or email to the addresses indicated in the legal notice of the site. Shipping costs to return the goods are the responsibility of the buyer. In case of nonconformity of a delivered product, it can be returned to the seller who will proceed to its exchange. In case of impossibility of exchange of the product (obsolete product, out of stock, etc.) the buyer will be refunded by check or transfer of the amount of his order.

 

Article 17 - Archiving

Tree of Colors will archive the purchase orders and the invoices on a reliable and durable support constituting a faithful copy. The computerized registers will be considered by the parts like proof of the communications, orders, payments and transactions intervened between the parts.

 

Article 18 - Framing of conditions

If any provision of the Terms and Conditions is found to be unlawful, void or for any other unenforceable reason, then that provision will be deemed severable from the Terms and will not affect the validity and enforceability of the remaining provisions. These conditions describe the entire agreement between the user and the website. They replace all previous or contemporary written or oral agreements. The terms and conditions are not transferable, transferable or sublicensable by the user himself. A printed version of the Terms and any notices given in electronic form may be requested in judicial or administrative proceedings in connection with the general conditions . The parties agree that all correspondence relating to these terms and conditions must be written in the French language.

 

  

Article 19 - Notifications

Any notification or opinion concerning these general conditions, the legal notices or the charter of personal data must be made in writing and must be delivered by hand, registered or certified mail, by see mail of a courier service recognized at the national level. which allows to regularly follow its packages, or by mail to the addresses indicated in the legal notices of the site, by specifying your names, first names, contact details and object of the notice.

 

Article 20 - Complaints

Any complaint related to the use of the website, the service offered on this site, or any other related service, the pages of the site on any social networks or the general conditions, legal notice or charter of personal data must be filed in the 365 days following the day of origin of the source complaint problem, regardless of any law or rule of law to the contrary. In the event that such a claim has not been filed within the next 365 days, such claim will be forever inapplicable in court.

 

Article 21 - Inaccuracies

It may be possible, throughout the website and the services offered, and to a limited extent, inaccuracies or errors, or information that does not agree with the terms and conditions, the legal notice or the charter. of personal data. In addition, it is possible that unauthorized changes are made by third parties on the site or on ancillary services (social networks ...). In such a situation, the user has the possibility to contact the publisher of the site by mail or by mail to the addresses indicated in the legal notice of the site, with if possible a description of the error and the location (URL) as well as sufficient information to contact him.

 

Article 22 - Cancellation form

In accordance with Article 47 of Book VI of the Code of Economic Law, the Client can find below a standard withdrawal form for an order placed on the site, to be sent to Tree of Colors by registered letter with acknowledgment of receipt. It is understood that the customer will bear the costs of return of the property in case of withdrawal, as well as the cost of return of the property if it, because of its nature, can not normally be returned by post, and that this retraction can only operate in the conditions of retraction stipulated in these general conditions of sale.

RETURN FORM

This is your return form. Please complete attached return form and add it in your return shipment. When we receive the returned product in perfect shape, we will re-imburse you within a couple of days. Please comply with the instructions underneath, enabling us to handle your return shipment as well as possible.

1. Complete the return form.
2. Put the article in the original box or any other firm cardboard box. When you return fragile products, you should wrap these again with the protective material (ex. bubble wrap). Add your return form in the package. Close the box and seal it carefully.
3. You may return your package including the return form to:
   Adeline Bastin

Tree of Colors

Rue du Masy 2A

6040 Jumet

Belgium

4. You are entirely responsible for the return of the product(s) and the return cost involved.
5. When your return shipment has been processed, you will receive a confirmation message per e-mail. We will re-imburse you within a couple of days.
6. Keep your proof of shipment until we sent you the confirmation e-mail that we processed your return shipment.
7. We will not accept returned products that have been used, worn, are damaged or are incomplete.

If you would have any questions or remarks, please send a message to adeline@treeofcolors.com

 

RETURNSHIPMENT INFORMATION Customer details

Name:

Address:

City and zip code:

Province:

Country:

Order number:

 

Product data

Product(s):

Reason for return:

Date of returnshipment:

Remarks:

 

 

Article 23 - Custom-made orders

Note that all our rugs are hand woven and therefore, therefore it's technically impossible to get a perfect replica of any rug. The colors, thickness, design and patterns cannot be exactly the same from one rug to the next. Sizes may also differ up to 10cm (up or down) in width and length from the size requested.

For any order that was custom-made specifically for the customer or someone the customer specifically named, the customer will be required to pay a deposit depending on the quote made for this custom-made order. The deposit is not redeemable nor exchangeable once the fabrication of the rug is launched.

The right of withdrawal is not applicable for any order that was custom-made specifically for the customer or someone the customer specifically named once the product is delivered. These sales are final. No custom-made product is neither redeemable nor exchangeable nor returnable once the delivery is made either via postal services or in person. 

Article 24 - Governing law
These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of Belgium.

In the event of a dispute, the parties undertake to seek an amicable solution before initiating any legal proceedings.

In accordance with Book XVI of the Belgian Code of Economic Law, consumers may contact the Consumer Mediation Service:

Consumer Mediation Service
Boulevard du Roi Albert II 8, box 1
1000 Brussels – Belgium
Tel.: +32 (0)2 702 52 20
Email: contact@mediationconsommateur.be
Website: https://www.mediationconsommateur.be

Consumers may also use the European Online Dispute Resolution (ODR) platform: https://ec.europa.eu/odr

Any disputes shall fall under the jurisdiction of the courts of the district where the company has its registered office, unless mandatory legal provisions provide otherwise.

Article 25 - Changes to terms & conditions
You can review the most current version of the Terms & conditions at any time at this page.
We reserve the right, at our sole discretion, to update, change or replace any part of these Terms of Service by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. Your continued use of or access to our website or the Service following the posting of any changes to these Terms of Service constitutes acceptance of those changes.

 

Article 26 - Contact information
Questions about the Terms of Service should be sent to us at adeline@treeofcolors.com.
Our contact information is posted below:
Tree of Colors
adeline@treeofcolors.com
Rue du Masy 2A, 6040 Jumet, Belgium
+324747422337
VAT BE 0795.604.886

Last change on January 18, 2026