Shipping policy

All orders are dispatched within 5 business days except for the items selected or custom made in Morocco 

Shipping fees

Shipping is free:

  • in Belgium from 100 EUR
  • in the EU from 250 EUR

Elsewhere: the fees will depend on the weight of the item

Countries of delivery & customs fees  

The available countries that I can ship to at the moment and their respective transit times are: 

  • EU : between 2 and 5 business days for Belgium, Netherlands, France and between 2 and 10 business days for the rest of Europe
  • United Kingdom: between 5 and 10 business days
  • Switzerland : between 5 and 10 business days
  • United States : between 2 and 10 business days - shipping with UPS is usually quite fast!
  • Canada (except for wooden items) : between 5 and 10 business days
  • Australia (rugs only) : between 10 and 20 business days
  • New Zealand (rugs only) : between 10 and 20 business days
  • Saudi Arabia (rugs only)  : between 10 and 30 business days
  • Mexico & Brazil (rugs only) : between 10 and 20 business days
  • Elsewhere (rugs only) : between 10 and 20 business days 

Note that prices and shipping fees do not include extra taxes or custom fees for countries outside the EU. Tree of Colors does not collect any extra fees that might be required upon import in countries outside the EU. In that case, you are solely responsible for any extra taxes and custom fees.

The prices showed on the website for countries outside the European Union are the prices without the Belgian VAT (-17%). Customers outside the EU are solely responsible to pay for your own import taxes. 

  • For the US: you'll pay the price of the items without the Belgian VAT, but the prices do not include import duties and tariffs. The reduction in price will help you cover your own import taxes.
  • For the UK: there is now an export process from the EU to the UK. This means that you'll be required from HMRC to pay the following fees: UK VAT (20%), custom duty (2%) and a clearance fee (£12) on top of the price of the item + the shipping fee together. The prices showed on the website are the prices without the Belgian VAT (-17%). UPS will contact you before the delivery to ask you to pay for the above-mentioned import fees (UK VAT and brokerage fees). When the import is done in the UK, please send me the proof that you paid the VAT.
  • For Australia: for goods with a value over 1000 AUD, you pay 5% of the value of the good as import duty + 10% of total value of the goods + freight + duty as import GST

Shipping

All orders are dispatched within 5 business days and are carefully packed with bubble wrap in a carton box. 

Once the order is dispatched, you will receive an email confirming the shipping as well as a tracking code. All orders receive a tracking code and are insured. All orders are dispatched with the Belgian post services, Bpost, within the European Union. To ship elsewhere or to ship large rugs (bigger than 2 by 3m), it will be done with UPS. 

You are solely responsible of incorrect delivery addresses and this may give rise to additional delivery costs.

The stated sales prices are always exclusive of delivery costs, unless stated otherwise.

If there is any visible damage to and/or qualitative deficiencies of an article or other deficiency in the delivery, you need to report it immediately to us at adeline@treeofcolors.com. Please send us pictures of the box with the label visible, the inside and outside of the packaging and of the damage caused to the article. This is necessary in order to asses the damage caused during the delivery and to request compensation.