Refund policy
Cancellations for orders made online
You may cancel an order until it is dispatched. Note that you will be notified of the dispatching of your order after it is actually dispatched (either the day before, or on the same day).
Returns for orders of a physical product made online
You have the right to withdraw and return your order within 14 days after the delivery of your order. To do so, you need to notify us about your decision to return your items by sending an email to adeline@treeofcolors.com and by completing the form below.
The right of withdrawal period will expire 14 calendar days after the date when you or a third party that you indicated other than the carrier physically received the goods.
In any event, you have no later than 14 calendar days from the day that you notify us of your decision to return an item, to send back or hand over the goods to Adeline Bastin - Tree of Colors, Rue du Masy 2A, 6040 Jumet, Belgium. You are on time if you have sent back the goods before the period of 14 calendar days has expired.
You are solely responsible for the direct costs for returning the goods.
In case of eventual returns, you are requested to return articles in their original state and packaging, including all delivered accessories and user notices. If the returned product is reduced in value in any way, we are entitled to hold you liable and demand compensation for each depreciation in value of the goods that are due to your use of the goods that goes beyond what is necessary in order to determine the nature, characteristics and operation of the goods.
Only articles that are returned in the original packaging, along with all accessories, instructions and invoice or sales receipt can be returned.
In the case where you return an item then exchange it for another item, this exchange is final and cannot be returned nor refunded nor exchanged.
The right of withdrawal is not applicable for any order that was custom-made specifically for yourself or someone else. Items that were specifically selected and ordered for the customer and that therefore were not available in stock at the showroom in Belgium at the time of the order are final and are neither redeemable nor exchangeable once the order is placed.
For shipments outside the European Union, all sales are final. Items shipped outside the EU will not be returned, exchanged nor refunded. If an item is anyway returned, the customer will be charged for the return fee, import taxes and other taxes if any.
For B2B customers, sales are final and items cannot be returned or refunded. They can only be exchanged for an amount minimum of the item returned, not refunded. All exchanges are final and cannot be returned nor refunded nor exchanged.
Exchanges after a purchase made in person
If you buy a product in person with us (at the showroom, at a pop-up store managed by Tree of Colors or in person at your home or any other place that we agreed to meet to), all sales are final. If notified within 24 hours of your purchase, you have the right to ask for an exchange for an amount minimum of the value of your purchase by sending an email to adeline@treeofcolors.com and by completing the form below. You can only exchange a product against another product (or other products) that is available in stock at the time of the exchange.
If the returned product is reduced in value in any way, we are entitled to hold you liable and demand compensation for each depreciation in value of the goods that are due to your use of the goods that goes beyond what is necessary in order to determine the nature, characteristics and operation of the goods.
In any event, you have no later than 7 calendar days from the day that you notify us of your decision to exchange an item, to send back or hand over the goods to Adeline Bastin - Tree of Colors, Rue du Masy 2A, 6040 Jumet, Belgium.
You are solely responsible for the direct costs for returning the goods.
Only articles that are returned in the original packaging, along with all accessories, instructions and invoice or sales receipt can be returned.
The right of withdrawal is not applicable for any order that was custom-made specifically for yourself or someone else .
RETURN FORM
This is your return form. Please complete attached return form and add it in your return shipment. When we receive the returned product in perfect shape, we will re-imburse you within a couple of days. Please comply with the instructions underneath, enabling us to handle your return shipment as well as possible.
- Complete the return form.
- Put the article in the original box or any other firm cardboard box. When you return fragile products, you should wrap these again with the protective material (ex. bubble wrap). Add your return form in the package. Close the box and seal it carefully.
- You may return your package including the return form to:
Adeline Bastin - Tree of Colors
Rue du Masy 2A
6040 Jumet
Belgium
- You are entirely responsible for the return of the product(s) and the return cost involved.
- When your return shipment has been processed, you will receive a confirmation message per e-mail. We will re-imburse you within a couple of days.
- Keep your proof of shipment until we sent you the confirmation e-mail that we processed your return shipment.
- We will not accept returned products that have been used, worn, are damaged or are incomplete.
If you would have any questions or remarks, please send a message to adeline@treeofcolors.com
RETURN SHIPMENT INFORMATION
Customer details
Name:
Address:
City and zip code:
Province:
Country:
Order number:
Product data
Product(s):
Reason for return:
Date of returnshipment:
Remarks:
Refunds & coupons for orders of a physical product made online
After your items have been sent back to us and after checking the content of your return shipment, you will be able to choose between getting a coupon for the amount that your paid for the returned items or getting a refund within 14 days for the amount that you paid for the returned items. Please notify us your decision.
In case of refund, you'll be refunded using the same means of payment as you used in the initial transaction, unless you explicitly agreed otherwise.
In the case where you return an item then exchange it for another item, this exchange is final and cannot be returned nor refunded nor exchangeable.
For the orders shipped outside the European Union, sales are final. Items cannot be returned or exchanged or refunded. If an item is anyway returned, the customer will be charged for the return fee, import taxes and other taxes if any.