Home appointment

AVAILABLE ANYWHERE IN BELGIUM & LILLE, FRANCE - other places, please see below

If you wish to try any item in your home, it's possible if you live in Belgium or in Lille, France!

• If you live in Belgium, you can book your appointment directly by clicking to the button "Schedule your time".
• If you live in Lille, France, send me an email at adeline@treeofcolors.com or a message at +32474742237 to choose a date & time.
• In any case, you need to provide me with the list of the items you'd like to try in your home. I can reserve up to 3 rugs maximum 2 weeks in advance but I can take up to 7-10 rugs with me (depending on the size) - no limits on other items.
• This service fee is payable upfront but it's redeemable on any purchase from 250 EUR during the appointment

If you live elsewhere than in Belgium or Lille, I can drive up to 250 km far away from the showroom. In that case, there is an extra fee of 250 EUR, non redeemable. If you wish to make your appointment, please send me an email at adeline@treeofcolors.com

During the appointment, if you would like to purchase something, you'll be able to pay by credit cart, banking app or bank transfer.

Any appointment cancelled less than 24 hours before the appointment time will not be refunded. 

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The best way to take care of your rug

• vacuum it regularly (at least once per week)
• if you make a stain or want to wash it, use a clean sponge or a soft brush for pets and wipe softly with some hot water and some soap for delicates (like Woolite) 
• if it's a difficult stain to remove, either use a stronger soap for rugs (like Vanish) on colorful wool. You may use bleach diluted in water to be applied very carefully with cotton buds on white parts of the rug as a last resort (test on a small part before). 
• for smells: use a homemade spray with water, bicarbonate and essential oil of your choice.

The best way to take of your cushions

• wool cushion covers can only be hand washed - see above for rugs
• Sabra cushions (cactus silk) : dry cleaning only! 
• inner cushions are removable and can be washed separately in delicate mode (max 30 degrees)

The best way to take care of your blankets

• for cotton ones: can be washed in delicate mode (max 30 degrees)
• for wool ones: dry cleaning only 

All orders are dispatched within 5 business days except for the items specifically selected or custom made in Morocco 

Shipping fees

The shipping fees vary depending on the destination country. See the shipping fees at the checkout. 

Contact me if you'd like to order more than 1 rug as I may be able to pack them together in a single package. 

Shipping is offered:

• in Belgium from 100 EUR
• in the EU from 250 EUR
• in the UK, Switzerland, Norway and Monaco from 1500 EUR (£1250) 
• in the US from 2500 EUR ($2700)
• Other countries: shipping fees start from 250 EUR for medium & large rugs 

Countries of delivery & customs fees  

The available countries that I can ship to at the moment and their respective transit times are: 

• EU : between 2 and 5 business days for Belgium, Netherlands, France and between 2 and 10 business days for the rest of Europe
• United Kingdom: between 5 and 10  business days
• Switzerland : between 5 and 10 business days
• United States : between 2 and 10 business days - shipping with UPS is usually quite fast!
• Canada (except for wooden items) : between 5 and 10 business days
• Australia (rugs only) : between 10 and 20 business days
• New Zealand (rugs only) : between 10 and 20 business days
• Saudi Arabia (rugs only)  : between 10 and 30 business days
• Mexico & Brazil (rugs only) : between 10 and 20 business days
• Elsewhere (rugs only) : between 10 and 20 business days 

Note that prices and shipping fees do not include extra taxes or custom fees for countries outside the EU. Tree of Colors does not collect any extra fees that might be required upon import in countries outside the EU. In that case, you are solely responsible for any extra taxes and custom fees.

• For the UK: there is now an export process from the EU to the UK. This means that you'll be required from HMRC to pay the following fees: UK VAT (20%), custom duty (2%) and a clearance fee (£12) on top of the price of the item + the shipping fee together. The process is the following : if you'd like to place an order, please contact me ahead so that I can send you an order link with the Belgian VAT free prices + accurate shipping fee. UPS will contact you before the delivery to ask you to pay for the above-mentioned import fees (UK VAT and brokerage fees). When the import is done in the UK, please send me the proof that you paid the VAT. 
• For the US: you'll be required to pay to the US Customs the State Sale Tax (that depends on the state you ship to) and custom fees on top of the price of the item + the shipping fee together (20% for rugs, blankets, cushions and poufs since April 2025). 
• For Australia: for goods with a value over 1000 AUD, you pay 5% of the value of the good as import duty + 10% of total value of the goods + freight + duty as import GST

Shipping

All orders are dispatched within 5 business days and are carefully packed with bubble wrap in a carton box. 

Once the order is dispatched, you will receive an email confirming the shipping as well as a tracking code. All orders receive a tracking code and are insured. All orders are dispatched with the Belgian post services, Bpost, within the European Union. To ship elsewhere or to ship large rugs (bigger than 2 by 3m), it will be done via UPS. 

You are solely responsible of incorrect delivery addresses and this may give rise to additional delivery costs.

The stated sales prices are always exclusive of delivery costs, unless stated otherwise.

If there is any visible damage to and/or qualitative deficiencies of an article or other deficiency in the delivery, you need to report it immediately to us at adeline@treeofcolors.com. Please send us pictures of the box with the label visible, the inside and outside of the packaging and of the damage caused to the article. This is necessary in order to asses the damage caused during the delivery and to request compensation. 

Cancellations for orders made online

You may cancel an order until it is dispatched. Note that you will be notified of the dispatching of your order after it is actually dispatched (either the day before, or on the same day).

Returns for orders made online

You have the right to withdraw and return your order within 14 days after the delivery of your order. To do so, you need to notify us about your decision to return your items by sending an email to adeline@treeofcolors.com and by completing the form below. 

The right of withdrawal period will expire 14 calendar days after the date when you or a third party that you indicated other than the carrier physically received the goods.

In any event, you have no later than 14 calendar days from the day that you notify us of your decision to return an item, to send back or hand over the goods to Adeline Bastin - Tree of Colors, Rue du Masy 2A, 6040 Jumet, Belgium. You are on time if you have sent back the goods before the period of 14 calendar days has expired.

You are solely responsible for the direct costs for returning the goods.

In case of eventual returns, you are requested to return articles in their original state and packaging, including all delivered accessories and user notices. If the returned product is reduced in value in any way, we are entitled to hold you liable and demand compensation for each depreciation in value of the goods that are due to your use of the goods that goes beyond what is necessary in order to determine the nature, characteristics and operation of the goods.

Only articles that are returned in the original packaging, along with all accessories, instructions and invoice or sales receipt can be returned. 

In the case where you return an item then exchange it for another item, this exchange is final and cannot be returned nor refunded nor exchanged. 

The right of withdrawal is not applicable for any order that was custom-made specifically for yourself or someone else. Items that were specifically selected and ordered for the customer and that therefore were not available in stock at the showroom in Belgium at the time of the order are final and are neither redeemable nor exchangeable once the order is placed.

For shipments outside the European Union, all sales are final. Items shipped outside the EU will not be returned, exchanged nor refunded. If an item is anyway returned, the customer will be charged for the return fee, import taxes and other taxes if any.

For B2B customers, sales are final and items cannot be returned or refunded. They can only be exchanged for an amount minimum of the item returned, not refunded. All exchanges are final and cannot be returned nor refunded nor exchanged.

RETURN FORM

This is your return form. Please complete attached return form and add it in your return shipment. When we receive the returned product in perfect shape, we will re-imburse you within a couple of days. Please comply with the instructions underneath, enabling us to handle your return shipment as well as possible.

1. Complete the return form.
2. Put the article in the original box or any other firm cardboard box. When you return fragile products, you should wrap these again with the protective material (ex. bubble wrap). Add your return form in the package. Close the box and seal it carefully.
3. You may return your package including the return form to: 

Adeline Bastin - Tree of Colors

Rue du Masy 2A

6040 Jumet

Belgium

4. You are entirely responsible for the return of the product(s) and the return cost involved.
5. When your return shipment has been processed, you will receive a confirmation message per e-mail. We will re-imburse you within a couple of days.
6. Keep your proof of shipment until we sent you the confirmation e-mail that we processed your return shipment.
7. We will not accept returned products that have been used, worn, are damaged or are incomplete.

If you would have any questions or remarks, please send a message to adeline@treeofcolors.com

 

RETURN SHIPMENT INFORMATION

Customer details

Name:

Address:

City and zip code:

Province:

Country:

Order number:

 

Product data

Product(s):

Reason for return:

Date of returnshipment:

Remarks:

Refunds & coupons for orders made online

After your items have been sent back to us and after checking the content of your return shipment, you will be able to choose between getting a coupon for the amount that your paid for the returned items or getting a refund within 14 days for the amount that you paid for the returned items. Please notify us your decision. 

In case of refund, you'll be refunded using the same means of payment as you used in the initial transaction, unless you explicitly agreed otherwise. 

In the case where you return an item then exchange it for another item, this exchange is final and cannot be returned nor refunded nor exchangeable. 

For the orders shipped outside the European Union, sales are final. Items cannot be returned or exchanged or refunded. If an item is anyway returned, the customer will be charged for the return fee, import taxes and other taxes if any.

To see our selection in real-life, you have 2 options:

1. Come visit us at our private showroom located at Rue du Masy 2A, 6040 Jumet (near Charleroi) Belgium & get a 5% discount on your purchase 
2. Make an appointment at your home (available in Belgium & Lille, France) and try the items of your choice  in your home

You can book your appointment via the links below.